Q.1 Answer in 8 to 10 lines any 10 of the following short type question.
Q..1 What is communication
Q.2 Differentiate between verbal and non verbal communication.
Q.3. When written orders are issued ?
Q.4. What is formal communication ?
Q.5 What is informal communication ?
Q.6 What is grapevine ?
Q.7 Differentiate between grapevine and rumour.
Q.8 How can telephone be effectively used ?
Q.9 Differentiate between Fax and E-Mail.
Q.10 What is teleconferencing ?
Q.11 What is meant by communication barriers ?
Q.12 What is the role of listening in communication ?
Q.13 Why positive attitude is important in communication ?
Q.14 What is information technology ?
Q.15 What is WWW ?
Q.16 How internet is connected ?
Q.17 Why is listening important in business communication ?
Q.18 How can listening be made effective ?
Part B
Q.1 “Communication is as essential for a business concern as blood and breathing are for life”. Do you agree ? Explain.
Q.2 What do you mean by formal communication ? Discuss its advantages and disadvantages.
Q.3 What is downward communication ? Discuss the purpose, pre-requisites, potential benefits and problems of downward communication.
Q.4 What is upward communication ? Discuss its advantages and disadvantages. How can it be made effective ?
Q.5 What is horizontal communication ? Differentiate it with upward and downward communication.
Q.6 What is grapevine ? Discuss its various types, advantages and disadvantages. How can it be made effective ?
Q.7 “One should feed, water and cultivate the grapevine rather than to curb its growth.” Explain.
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